With the Exelysis platform involving advanced telecommunications solutions our professionals and our partners aim to help customers deal with any technical challenge.
The first level of support is provided by our local partners and includes handling of common technical questions, diagnosis and solution of technical problems as well as inquiries related with the features of the Exelysis platform. This level of support can be provided either Monday to Friday, 09.00 to 18.00, or 24x7.
The second level of support is provided 24x7and includes handling issues of greater severity that cannot be addressed at first level. This level of support is provided by Exelysis Certified Engineers.
The support programs provided by Exelysis also include all new Exelysis releases and any corrections of defects of the software which may emerge.