Distributed Call Centers
Exelysis has provided solutions for Call Center Implementations with multiple locations, allowing for a call center business to expand and operate regardless of space and location restrictions.
The specifics of these implementations include:
- Full Contact Center functionality with Inbound and Outbound call handling
- Private Cloud implementation for the hosting of all call center and telecom operations
- Data Center infrastructure with Virtualization
- Hybrid Operation. Contact Center infrastructure located on the Private Cloud and Media Services located at Call Center premises.
- Highest security standards with leased line and VPN connections
- Free of location restrictions
- Home office agent functionality
- High expandability
- Contact Center Multi-Tenancy Support