Exelysis
Contact Center

A contemporary telecom framework providing advanced features, with an on-premise, cloud or hybrid delivery.

Call Centers
Functionality

Complex
IVRs

Outbound
Dialers

Ιntegrations with
3rd party programs

Encrypted
Call Recording

What you gain

1.

Increased productivity

Intelligent queuing

Effective predictive dialing

Interoperability with other systems

2.

Reduced call handling time

Modular IVR

Advanced queuing system

Most appropriate agent handles each call in the minimum handling time

3.

Reduced costs

Balance your investment between CapEx and OpEx, based on your needs

4.

Better overall customer satisfaction

Integration and interoperation with 3rd party software

Each customer communication includes all necessary information

Each case can close in one call

Exelysis CC features include:

  • Inbound Call Handling
  • Outbound Call Handling
  • Predictive Dialing
  • Advanced Queuing
  • Modular IVR Platform
  • Encrypted Call Recording
  • Agent Management
  • Campaign Management
  • Advanced and analytical logging 
  • Real-time and Historical Monitoring and Statistics
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