Contact Center – 1 Increased productivity
25 Ιουνίου, 2019 8:14 μμIntelligent queuing Effective predictive dialing Interoperability with other systems
Categories for Contact Center
Advanced Automatic Call Distribution
25 Ιουνίου, 2019 7:57 μμExelysis, through group based routing, allows for intelligent distribution of calls and better utilization of agent resources.
Modular IVR
25 Ιουνίου, 2019 7:56 μμIts flexible structure enables the incorporation of different modules in the IVR tree.
Extensibility and Openness – CTI
25 Ιουνίου, 2019 7:56 μμOur fully documented and object oriented APIs allow Exelysis to extend and interoperate with any 3rd party software (CRM, ERP... View Article
Automated Outbound Campaigns
25 Ιουνίου, 2019 7:56 μμWith Predictive, Preview and Broadcast dialing, outbound campaigns are performed with high efficiency and results.
Encrypted Call Recording
25 Ιουνίου, 2019 6:56 μμ
Complex IVRs
25 Ιουνίου, 2019 6:56 μμ
Outbound Dialers
25 Ιουνίου, 2019 6:56 μμ
Ιntegrations with 3rd party programs
25 Ιουνίου, 2019 6:55 μμ