Author Archives for apsaras
Advanced Automatic Call Distribution – List item -Dynamic, not static, queues
1 Ιουλίου, 2019 6:28 μμ Δεν επιτρέπεται σχολιασμός στο Advanced Automatic Call Distribution – List item -Dynamic, not static, queuesQueueing of calls is performed dynamically, based on the call’s characteristics. Priorities allow for delicate tuning of call handling order,... View Article
Advanced Automatic Call Distribution – List item -Group based call distribution
1 Ιουλίου, 2019 6:27 μμ Δεν επιτρέπεται σχολιασμός στο Advanced Automatic Call Distribution – List item -Group based call distributionAn agent group acts like the bonding agent between calls and handling agents. Groups can abstract skills, departments and campaigns,... View Article
Advanced Automatic Call Distribution – Every call with its own queue
1 Ιουλίου, 2019 6:26 μμ Δεν επιτρέπεται σχολιασμός στο Advanced Automatic Call Distribution – Every call with its own queueWith Exelysis Contact Center, each call can be multiply tagged based on its characteristics, allowing for fine grained handling.
Extensibility & Openness – CTI – Click to call
27 Ιουνίου, 2019 4:51 μμ Δεν επιτρέπεται σχολιασμός στο Extensibility & Openness – CTI – Click to callThe agent can click on a phone number on the CRM or ERP (or other integrated software) and the number... View Article
Extensibility & Openness – CTI – Contact Page pop-up
27 Ιουνίου, 2019 4:50 μμ Δεν επιτρέπεται σχολιασμός στο Extensibility & Openness – CTI – Contact Page pop-upWhenever a call is connected, the respective contact page from the CRM or ERP is opened to provide the agent... View Article
UCS – Exelysis Recording Platform
25 Ιουνίου, 2019 11:26 μμ Δεν επιτρέπεται σχολιασμός στο UCS – Exelysis Recording PlatformAn integrated call logging and recording platform
Contact Center – 2. Reduced call handling time
25 Ιουνίου, 2019 8:16 μμ Δεν επιτρέπεται σχολιασμός στο Contact Center – 2. Reduced call handling timeModular IVR Advanced queuing system Most appropriate agent handles each call in the minimum handling time
Contact Center – 4 Better overall customer satisfaction
25 Ιουνίου, 2019 8:15 μμ Δεν επιτρέπεται σχολιασμός στο Contact Center – 4 Better overall customer satisfactionIntegration and interoperation with 3rd party software Each customer communication includes all necessary information Each case can close in one... View Article
Contact Center – 3 Reduced costs
25 Ιουνίου, 2019 8:15 μμ Δεν επιτρέπεται σχολιασμός στο Contact Center – 3 Reduced costsBalance your investment between CapEx and OpEx, based on your needs