Extensibility & Openness – CTI – Automated campaigns
10 Ιανουαρίου, 2020 4:25 μμCampaign lists can be uploaded directly from the CRM, using its customer selection procedure.
Categories for Extensibility & Openness – CTI
Extensibility & Openness – CTI – IVR integration
10 Ιανουαρίου, 2020 4:24 μμThe IVR can communicate with 3rd party software or databases and provide automated interaction with the customer.
Extensibility & Openness – CTI – Integration of agent functionality into CRM
10 Ιανουαρίου, 2020 4:23 μμAll Agent actions (login, call answer, call hold, call transfer etc.) can be integrated in the CRM UI. An all-in-one... View Article
Extensibility & Openness – CTI – Click to call
27 Ιουνίου, 2019 4:51 μμThe agent can click on a phone number on the CRM or ERP (or other integrated software) and the number... View Article
Extensibility & Openness – CTI – Contact Page pop-up
27 Ιουνίου, 2019 4:50 μμWhenever a call is connected, the respective contact page from the CRM or ERP is opened to provide the agent... View Article