Extensibility & Openness – CTI – Automated campaigns
10 Ιανουαρίου, 2020 4:25 μμCampaign lists can be uploaded directly from the CRM, using its customer selection procedure.
Campaign lists can be uploaded directly from the CRM, using its customer selection procedure.
The IVR can communicate with 3rd party software or databases and provide automated interaction with the customer.
All Agent actions (login, call answer, call hold, call transfer etc.) can be integrated in the CRM UI. An all-in-one... View Article
The agent can click on a phone number on the CRM or ERP (or other integrated software) and the number... View Article
Whenever a call is connected, the respective contact page from the CRM or ERP is opened to provide the agent... View Article