Categories for only by exelysis
The structure of the IVR scriptΙούλιος 1, 2019 8:50 μμ
is stored as XML, and can be edited directly with a text editor. Complementary, a visual designer is provided, giving... View Article
Modular IVR provides accessΙούλιος 1, 2019 8:49 μμ
session variables, rich interaction with PBX, voice playback and recording, DTMF recognition and visual representation of design elements.
Modular IVR list – Database control modulesΙούλιος 1, 2019 6:52 μμ
Modular IVR list – Call control modulesΙούλιος 1, 2019 6:51 μμ
Modular IVR List – Flow controlΙούλιος 1, 2019 6:51 μμ
Modular IVR List – IVR modulesΙούλιος 1, 2019 6:50 μμ
Advanced Automatic Call Distribution – List item -Dynamic, not static, queuesΙούλιος 1, 2019 6:28 μμ
Queueing of calls is performed dynamically, based on the call’s characteristics. Priorities allow for delicate tuning of call handling order,... View Article
Advanced Automatic Call Distribution – List item -Group based call distributionΙούλιος 1, 2019 6:27 μμ
An agent group acts like the bonding agent between calls and handling agents. Groups can abstract skills, departments and campaigns,... View Article
Advanced Automatic Call Distribution – Every call with its own queueΙούλιος 1, 2019 6:26 μμ
With Exelysis Contact Center, each call can be multiply tagged based on its characteristics, allowing for fine grained handling.