Features Lists – Market Solution Coffee Store Chain – List

22 Νοεμβρίου, 2019 2:29 μμ Published by
  • Integration with a GIS based CRM to determine the local store for each customer
  • Call center functionality for a 200 stores network, with each store operating as an inbound call servicing agent
  • Fully redundant implementation with Active-Active configuration
  • Disaster Recovery implementation in Data Center infrastructure
  • Overflow call routing
  • Customized statistics
  • Real-time Monitoring Large Screen for better call management
  • Ability for POS integration