The Solution

Exelysis provided the solution! That was the deployment of Exelysis Contact Center, along with the included custom CRM module, through cloud infrastructure interconnected with the Customer. This implementation employs, in a centrally managed way, agents working both at the Customer’s stores and at Partner call center premises.

Supervisors upload the campaign lists and assign them to the Agents. To achieve maximum productivity, Exelysis Predictive Dialer is used, calling thousands of customers per day and achieving continuous communication.

Analytical monitoring and statistics allow supervisors to manage and control operations and watch KPIs. Exelysis Recording ensures quality control of the communications and through the integration with the CRM, the whole customer approach is performed in a unified way.