Recording Platform Numbered List – 1
13 Φεβρουαρίου, 2020 3:23 μμ Δεν επιτρέπεται σχολιασμός στο Recording Platform Numbered List – 1Call is recorded on the EMG
Author Archives for exelysis_admin
Angelos K.
8 Φεβρουαρίου, 2020 5:18 μμ Δεν επιτρέπεται σχολιασμός στο Angelos K.Automated Outbound Campaigns – Broadcast Dialing
11 Ιανουαρίου, 2020 3:55 μμ Δεν επιτρέπεται σχολιασμός στο Automated Outbound Campaigns – Broadcast DialingExelysis Contact Center’s Broadcast Dialer is able to produce thousands of concurrent calls with minimal resources and is being used... View Article
Automated Outbound Campaigns – Preview Dialing
11 Ιανουαρίου, 2020 3:54 μμ Δεν επιτρέπεται σχολιασμός στο Automated Outbound Campaigns – Preview DialingThe Preview Dialing feature, used more often in our Servicer implementations, allows the agent to preview the calling case before... View Article
Modular IVR list – Variable manipulation modules
10 Ιανουαρίου, 2020 4:38 μμ Δεν επιτρέπεται σχολιασμός στο Modular IVR list – Variable manipulation modulesExtensibility & Openness – CTI – Automated campaigns
10 Ιανουαρίου, 2020 4:25 μμ Δεν επιτρέπεται σχολιασμός στο Extensibility & Openness – CTI – Automated campaignsCampaign lists can be uploaded directly from the CRM, using its customer selection procedure.
Extensibility & Openness – CTI – IVR integration
10 Ιανουαρίου, 2020 4:24 μμ Δεν επιτρέπεται σχολιασμός στο Extensibility & Openness – CTI – IVR integrationThe IVR can communicate with 3rd party software or databases and provide automated interaction with the customer.
Extensibility & Openness – CTI – Integration of agent functionality into CRM
10 Ιανουαρίου, 2020 4:23 μμ Δεν επιτρέπεται σχολιασμός στο Extensibility & Openness – CTI – Integration of agent functionality into CRMAll Agent actions (login, call answer, call hold, call transfer etc.) can be integrated in the CRM UI. An all-in-one... View Article
The Benefits
25 Νοεμβρίου, 2019 1:06 πμ Δεν επιτρέπεται σχολιασμός στο The BenefitsWith the Solution of Exelysis, the Provider can promote the product to customers, and is now able to: Perform marketing... View Article
The Solution
25 Νοεμβρίου, 2019 1:05 πμ Δεν επιτρέπεται σχολιασμός στο The SolutionExelysis tackled all challenges with a combination of solutions. Exelysis Broadcast Dialer. The outbound automated dialing campaigns was the easy... View Article