Modular IVR

Exelysis Modular IVR provides a platform to effortlessly build rich interactive IVR systems, allowing the user to handle call flow without necessarily interacting with the caller.

Integration applications can range from the simplest to the more sophisticated, and include:

IVR modules

Flow control modules

Call control modules

Database control modules

Variable manipulation modules

Modular IVR provides access to database,

session variables, rich interaction with PBX, voice playback and recording, DTMF recognition and visual representation of design elements.

The structure of the IVR script (IVR descriptor)

is stored as XML, and can be edited directly with a text editor. Complementary, a visual designer is provided, giving an intuitive representation of the comprising modules and basic error checking.


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